Last updated: 9 July 2026

These Terms & Conditions (“Terms”) govern your access to and use of The Landlord Alliance, including the website thelandlordalliance.co.uk and the members’ application at app.thelandlordalliance.co.uk (together, the “Platform”). The Platform is operated by James Nicholson Training Services Ltd, a company registered in England & Wales under company number 14871545 (“we”, “us”, “our”). By creating an account or using the Platform you agree to these Terms. If you do not agree, please do not use the Platform.

1. Definitions

  • Member / you — the individual or business that holds an account.
  • Subscription — a paid membership plan giving access to the Platform.
  • Your Content — any data you enter, upload or post, including property, tenancy, financial and community content.

2. Eligibility and your account

  • You must be at least 18 and able to enter a binding contract.
  • You must provide accurate information and keep it up to date.
  • You are responsible for keeping your login details secure and for all activity under your account.
  • If you invite team members, you are responsible for their use of the Platform and for ensuring they comply with these Terms.
  • Membership is created by purchase or invitation; you set your own password via a secure link.

3. Plans and features

We currently offer two plans: Essential (£10 per month or £99 per year) and Professional (£29 per month or £290 per year). Plan inclusions, property limits and prices are shown on our pricing page and may change from time to time. Where you joined at a “founding member” price, that price will continue for as long as your Subscription remains active and continuous. We may add, change or remove features to improve the Platform.

4. Payment

  • Payments are processed by our payment provider, Stripe. We do not store your full card details.
  • Subscriptions renew automatically for the term you selected (monthly or annually) until cancelled.
  • By subscribing you authorise recurring charges for your chosen plan and term.
  • Prices are in pounds sterling. If a payment fails, we may suspend or restrict access until payment is made.

5. Cancellation and refunds

All fees are non-refundable. You can cancel at any time. When you cancel, your membership remains active and you keep access until the end of the term you have already paid for (the current month or year). We do not provide partial or pro-rata refunds for unused time. After your paid term ends, your Subscription will not renew and your account will become inactive.

6. Your data and backups

You retain ownership of Your Content. You grant us a licence to host, process and display it as needed to provide the Platform. Important: you are responsible for keeping your own independent backups of any data you enter or rely on. While we take reasonable care to keep the Platform available and your data safe, we do not guarantee against loss, corruption or unavailability of data, and we are not liable for any loss of data. We recommend you export and back up your important records regularly.

7. Acceptable use

You agree not to: use the Platform unlawfully or for unlawful content; upload malicious code; scrape, copy or resell the Platform or its content; attempt to gain unauthorised access; or post content in the community that is abusive, defamatory, misleading, or that shares another person’s personal data without a lawful basis. We may moderate, edit or remove content and suspend accounts that breach these Terms.

8. Community content

The community area lets Members post content. You are responsible for what you post and confirm you have the right to share it. You grant us and other Members a licence to view and interact with your posts within the Platform. We are not responsible for content posted by Members and do not endorse it.

9. Guidance, not professional advice

The Platform, its document templates and its AI Adviser provide general information and tools to help UK landlords. They do not constitute legal, tax, financial or other professional advice, and no professional relationship is created by your use of them. Templates are starting points that you must review and adapt. Always confirm your position with a suitably qualified solicitor, accountant or adviser before acting. See our Disclaimer for more.

10. Future services (finance, loans and bridging)

We may in future offer, or introduce you to, additional services — for example mortgage referrals, loans, bridging finance or insurance products. Any such service will be provided by us or by third-party partners and will be governed by separate terms and, where applicable, by the appropriate regulator (for example the Financial Conduct Authority). Nothing on the Platform currently constitutes a financial promotion, credit broking, or regulated financial advice. Where we introduce a regulated service in future, we will make the relevant terms and permissions clear at that time.

11. Third-party services

We rely on trusted third parties to run the Platform, including payment processing (Stripe), email delivery, hosting, and AI services. Your use of the Platform may be subject to their terms. We are not responsible for third-party websites or services linked from the Platform.

12. Intellectual property

The Platform, its software, design, branding and content (excluding Your Content) are owned by us or our licensors. We grant you a limited, non-exclusive, non-transferable licence to use the Platform for your own landlord business while your Subscription is active. You may not copy, modify, distribute or create derivative works from the Platform.

13. Availability

We aim to keep the Platform available and reliable but do not guarantee uninterrupted access. We may carry out maintenance, updates or changes, and may occasionally need to suspend parts of the Platform.

14. Limitation of liability

To the fullest extent permitted by law: we are not liable for any indirect, special or consequential loss, loss of profits, loss of business, or loss or corruption of data; and our total liability to you for any claim arising out of or in connection with the Platform is limited to the fees you paid us in the twelve (12) months before the claim arose. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud, or for any liability that cannot be excluded under law. Your statutory rights as a consumer are not affected.

15. Indemnity

You agree to indemnify us against claims, losses and costs arising from your misuse of the Platform, your breach of these Terms, or Your Content.

16. Suspension and termination

We may suspend or terminate your access if you breach these Terms, if required by law, or to protect the Platform or other Members. You may stop using the Platform at any time by cancelling as described above.

17. Changes to these Terms

We may update these Terms from time to time. The “last updated” date shows when. For material changes we will take reasonable steps to notify you. Your continued use of the Platform after changes take effect means you accept the updated Terms.

18. Governing law

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction, subject to any mandatory consumer protections in your country of residence.

19. Contact

James Nicholson Training Services Ltd (company no. 14871545), England & Wales.
Email: hello@thelandlordalliance.co.uk